DSTV Pricelock disappointment

<p>we decided to get pricelock... I phoned and spoke to one of your employees. I ordered the R949 Price Lock plan, I repeated this amount numerous times in the conversation and everything was "apparently" sorted until we actually got it. It has been an absolute mess since day one! Once installed it was on the wrong package, we waited almost a month for that to be rectified. I then wondered why I had not been debited and once again had to phone and find out why... they said there was a problem with my debit order... I must go pay cash and it would be rectified to go off on debit order the following month and it was not R949 anymore it was R959... I ask your employees why and still have not gotten a legit answer and told them they better fix it. I went and did an eft of R949 because this is what i signed up for. I decided to only pay one installment as I had a feeling the debit order would be a mess the following month. And as predicted of course on the 5 July multichoice tries to take a whopping R3471 out of my account. Where they got this amount I'll never know as I have only had DSTV for three months now. This amount did bounce as I was not prepared for such an amount (luckily) and now I am left with bank charges because DSTV has no idea what they are doing. When I call to find out what is going on I am still left without a proper answer as I don't think anyone knows what is going on. I told them to stop all debit orders if this is the case I would rather pay cash. They say ok you have been switched to cash. I then pay another two installments via eft. I go to self service to check if all is in order and see an account is still on debit order. I phone again only to be told the debit order can't be removed on this package. </p> <p>I am furious with the service to be honest and would rather put my money to Netflix who would probably actually know what's going on and I would save myself money. You advertise this pricelock plan like it's a dream to get when in actual fact it's a nightmare from day 1</p> <p> </p> <p>This is not my issue to sort out </p> <p>it is DSTV Multichoice's problem to sort out!!!! </p>