Dstv pricelock department: fictional

For the fifth time this month, Dstv has disconnected our services. Each time we query as to why it has happened, the standard response is they have escalated the problem to the pricelock department. They have not resolved the issue, once again today services are disconnected, and this time Dstv thinks we owe them money!!! My question for Dstv is, does your pricelock department actually exist? Do they work in this country? How is it possible that we have had issues for a year now, but your department cannot resolve the problem? Does your staff receive training in problem solving and are they qualified for the positions they hold? Because from where I'm standing, I highly doubt it.