DSTV pricelock deal a horrible experience

Horrible experience with DSTV pricelock deal. After the new decoder was installed, I was told I need to pay a month subscription before my services commences. Funny multichoice had already ran a debit order for the month. I was billed twice basically … The Xtraview was not working, it took over 7 long calls for the call centre to get the issue resolved. Now the PVR functions are not working and the call centre doesn’t know what to do. I cannot watch Showmax , I cannot record etc

Sadly no one ever checks with the client if issues are solved or not. There is no supervisor to help the agents when they are stuck nor there is a working escalation process one can use.

I feel I have locked myself in a deal I have no control over for the next 24 months..