DSTV pricelock consultants not well trained.

I have been a DSTV premium subscriber for years, on the 22nd of May a Multichoice consultant contacted me to speak to me about pricelock, after explaining the price reduction based on tying me in for a 24 month I agreed based on condition that nothing changed on my subscription other than the price, I asked the consultant numerous times if she is sure there would be no changes and she confirmed no changes. At the beginning of the call she said the call is recorded so I would like DSTV to listen to the recording. When I got home the evening I found that an E102-29 error, when I phoned the call centre the next day they said the consultant removed my PVR function from my subscription after about 20 minutes they said they cant do anything and that I must contact pricelock but could not give me a contact number. I then phoned another consultant and she tried very hard to help, even said she would escalate it and that it would be fixed in 24 hours, its been 3 days now. My account number is ***0. How do I fix this, who can I call if the callcentre cant help me ?