DSTV Pricelock admin part 2

This is the second time I am posting on Hello Peter on the same price lock issue I raised with you guys in mid November which shows your customer service is shocking. Why launch a product when you do not have sufficient support measures in place for it? Everytime I call in I am told I cannot speak to the relevant department directly and told to wait for a call from them which does not help my query. And this is 1.5 months later with little progress. If you take our money surely that money should be used to put sufficient support measures in place or else you are not different to any other **** out there.

When am I getting my refund for the amount you deducted off my account last month and why am I still getting messages about needing to pay for the price lock account and why did the call center agent confirm that there is still a debit order on my account when it is clearly recorded on your system that I cancelled my subscription? ID number: ********** 554087

To all those reading this and considering signing up for price lock - DO NOT EVER DO IT - when you need them to resolve certain billing issues you will waste your time and money and end up spending more than it's really worth. The fact that you cannot speak to the department directly to help resolve your issue SPEAKS VOLUMES. When I started calling around mid November, I was told by DSTV that my issue would be escalated to the department and only around the third time I called did it seemingly happen. DSTV you can listen to your calls or look at the transcript records to see proof of what I am saying.