Dstv pricelock account issue

I have been struggling for nearly two years now to solve an issue with dstv regarding my account.

After several times of phoning, sending mails to correct the issue with my account its been unsuccessful.

I pay my account every month and dstv keeps on suspending my account. Yesterday after nearly an hour on the phone and sending then mails I tried to solve the issue and this morning the dstv were suspended again.

This is causing problems as my family and the tenants are repeatedly being disrupted. Dstv did not after delivering my explora price log package send out a installer two years ago and I paid everything out of my own pocket. I lodge a complaint and they send a mail to apologize and downgraded my installment as compensation. The also promised to reverse the funds already paid extra to my account.

This never happened and ever since my account have been in a issue phase causing it to be suspended two to three times a month and I have to battle with them connecting it again.