DSTV & Pricelock - Absolute Disaster - Do the staff receive Training??

When my current pricelock was about to expire, I received a phone call, asking if I wanted to renew the 2 year pricelock deal. I said that I don't want another decoder, and was told that I could still take advantage of the pricelock & I would pay R30.00 less on my monthly subscription - would also not have an increase for the next 2 years. Seemed like a good idea at the time, so I agreed. Below is a summary of the circus that followed: 1. At the end of the month, I couldn't watch any recordings - Phoned Multichoice 2. Was told that my PVR portion of the account wasn't transferred, and that I needed to pay in R244.00 to prevent my service from being suspended, and by the way "DON'T I WANT TO TAKE A NEW PRICELOCK" - I got the error cleared & asked for the pricelock team to contact me 3. A week later I filled out a "satisfaction" survey & also did the internet contact thing, as I had decided to pay the outstanding amount, but couldn't - The bank wanted an 8 digit reference number & my customer number is only 7 digits 4. Some guy phoned me, and said that, as I pay by debit order, he can do an "Ad Hock" debit order - FOR THE AMOUNT OF R177.00 ??? Go Figure - I told him that the pricelock team had still not contacted me 5. I received a phone call from a lady, who asked me if I was interested in a pricelock deal. Needless to say, she got the whole story. After my tirade, she agreed to sign me up for a new pricelock (Without Decoder) & kept me on hold for about 10 minutes. After struggling for a while, she admitted that she couldn't do it, but would escalate the issue & call me back, as soon as it was done. 6. Surprise, Surprise, when I got home that night - No signal 7. Phoned the call centre, cleared the error & told them to get the pricelock people to phone me 8 Received a call from a guy asking if I was interested in a pricelock deal - After I had completely tossed my cookies, he said that he would do it & where would I like the decoder to be delivered? - I told him that I didn't want a new decoder - He then proceeded to tell me that this was not possible. GOBSMACKED - 3 PEOPLE HAVE ALREADY TOLD ME THAT THIS IS AN OPTION & EVEN TRIED TO DO IT. NOT ONE OF THEM GOT BACK TO ME.

I don't really care if the pricelock deal is available without a decoder - Just don't like being messed around like this.

How I wish DSTV had some competion