Dstv pricelock

I subscribed to dstv pricelock in august and my services were activated on the 23 of august but on the 5th day after activation my services were disconnected i called in to find out what the problem was and i was told that they were reconnecting it and they would escalate the problem because my funds were not allocated to my explora but after that call on the 5th day my services were disconnected again i called and i was told the same thing as previously ever since i have been having the same problem everytime on the 5th day i have to call for reconnection and being told that it is being escalated but nothing is being done.