DSTV PRICELOCK

Good day, I have been struggling with the upgrade which they phoned me about in July 2020 already. Firstly after a while that I did not hear anything from them I cancelled the pricelock upgrade. All of a sudden I received an sms that my next debit order to the amount of R667.36 will be deducted on 25.08.2020. That is when i exploded and phoned them on Monday 24 August 2020. Apparently on the system it says that the pricelock new decoder, Wifi and extra point and new dish has been delivered and installed - NONE OF THE ABOVE!!!!!! The decoder has not been delivered or installed. I have phone probably now about 5 times for this to be sorted where you speak to some different every time you phone and I have to explain everything again. I got a contact number for the pricelock department *** - which goes over to a message immediately ,I sms'd the word pricelock and just no one calls be back. At this stage I AM FURIOUS. NO DECODER HAS BEEN DELIVERED OR INSTALLED BUT THEY ARE QUICK TO DEDUCT THE MONEY FROM MY ACCOUNT. I gave then an ultimatum to call me back by 11:00 today 27.08.2020 and still no one has called me for this to be sorted. I even tried to cancel the pricelock because of this struggle and apparently you cannot cancel - if you do you are going to be liable for the 24 month contract. PLEASE I AM "GATVOL GESUKKEL" AND WOULD LIKE TO JUST GET MY PRICELOCK PAKKAGE DELIVERED AND INSTALLED AS THE MONIES HAVE ALREADY BEEN DEDUCTED. - E M VAN DER RIET