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Pogisho M
1 reviews | Active since Mar 2017
06 Mar 2017, 23:10
Dstv pricelock
<p>I deeply feel as a customer my rights were violated due to the priceoock ****, i paid dstv directly R800 o thw 20/2/2017, thwn decided to apply for a pricwlock on the 22/2/2017, i agreed to pay R899 on the 23rdmof each month starting from the 2erd march 2017, insread a debit of R1275,06 was send to my account and i was told i am still going to pay o 23 march 2017, they aaid reason for tR1275 is that my decoder was activated.</p> <p>The amount of R800paid o the 20/2/2017 can be seen from and is been ignored from dstv.</p> <p> </p> <p> </p>
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Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
07 Mar 2017, 08:01Dear Pogisho Malope
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply07 Mar 2017, 08:01
Official
Dear Pogisho Malope
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
PM
Pogisho M's updateReviewer Update
08 Mar 2017, 13:04
I am still waiting for a call from price lock team. I send a price lock sms and Mpho called on the 7/3/2017, time was 11:17, my numbrr is ********** 614 ,he said will also send a message to the billing department will aslo call. I am still waiting for a call.
The amount i was debited i could have used it to by an explorer in cash and avoided all this stress.
PM
Pogisho M's update08 Mar 2017, 13:04
Reviewer Update
I am still waiting for a call from price lock team. I send a price lock sms and Mpho called on the 7/3/2017, time was 11:17, my numbrr is ********** 614 ,he said will also send a message to the billing department will aslo call. I am still waiting for a call.
The amount i was debited i could have used it to by an explorer in cash and avoided all this stress.
DStv (MultiChoice)'s replyOfficial
08 Mar 2017, 16:26Good day Pogisho
Apologies for the late reply. The team will contact you.
We will follow up with the team and feedback.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply08 Mar 2017, 16:26
Official
Good day Pogisho
Apologies for the late reply. The team will contact you.
We will follow up with the team and feedback.
Thank you
Girly
Best regards,
PM
Pogisho M's updateReviewer Update
11 Mar 2017, 13:45Good day,
Please assist as multi choice is ignoring my complaint. The only people that are calling sre those that are selling me the price lock.
I have been a loyal premium customer for over 5years and i cannot believe multi choice is treating its customer this way.
Can someone call me ,any feedback can be appreciated. Now i feel like i am bagging for my money...
PM
Pogisho M's update11 Mar 2017, 13:45
Reviewer Update
Good day,
Please assist as multi choice is ignoring my complaint. The only people that are calling sre those that are selling me the price lock.
I have been a loyal premium customer for over 5years and i cannot believe multi choice is treating its customer this way.
Can someone call me ,any feedback can be appreciated. Now i feel like i am bagging for my money...
PM
Pogisho M's updateReviewer Update
13 Mar 2017, 10:36Good day,
I have jot recieved any respond from dstv, i called ********** 788 time 10:13, spoke to a lady from accounts in dstv name Phumla, she said that people from price lock accounts/contract do not have a direct line, she said the amount i was charged was for pe data which i was not explained about.
Dstv cannot give me the contact for cancellation side and always refer me to the branch knowing well their branches do not do cancellatoon nor handle price lock queries.
I am deeply dissapointed, dstv wants me to accept that tit is okay to rob me of my hard earned money.
PM
Pogisho M's update13 Mar 2017, 10:36
Reviewer Update
Good day,
I have jot recieved any respond from dstv, i called ********** 788 time 10:13, spoke to a lady from accounts in dstv name Phumla, she said that people from price lock accounts/contract do not have a direct line, she said the amount i was charged was for pe data which i was not explained about.
Dstv cannot give me the contact for cancellation side and always refer me to the branch knowing well their branches do not do cancellatoon nor handle price lock queries.
I am deeply dissapointed, dstv wants me to accept that tit is okay to rob me of my hard earned money.