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1 reviews | Active since May 2016

07 Nov 2016, 06:43

Dstv pricelock

<p>Phoned dstv to cancel my dstv premium subscription and because I'm on the price lock contract I have to pay a balance amount..I don't want to cancel the contract..I still want to pay the decoder till the end of the contract...I just want to cancel the subscription as I'm in financial difficulties..They can't say that they are not able to do it because I know a few people that's on the same contract and was able to cancel their subscription and still pay the decoder...no one has phoned me yet and phoned last week..</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 07:41
Official

Dear Phillip du Plessis

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 10:40
Official

Dear Mr P Du Plessis

Apologies for the inconvenience caused. As per our telephonic conversation, We’ve escalated your complaint to our DPP Price Lock complaint for assistance and to give you a urgent call back directly for assistance.

Regards

Nesta

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Nov 2016, 10:46
Official

Dear Mr P Du Plessis

Apologies for the inconvenience caused. Please be advised that we tried to contact you on your contact numbers to no avail. We’ve escalated your complaint to our DPP Price Lock complaint for assistance and to give you a urgent call back directly for assistance.

Regards

Nesta

Best regards,

's update07 Nov 2016, 12:32
Reviewer Update

Thank you for the quick response,the agent was very helpful and finalized my query.