KR
K R

1 reviews | Active since Nov 2017

03 Nov 2017, 07:37

DSTV Price Out !!!!!

I have been a DSTV Premium subscriber for quite some time now, But what always seems to amaze me is how DSTV does there statements. Never easy to read !!!

I have a Single view HD decoder which I used to get the premium signal at a cost of 815.00ZARpm. Anyway, toward the end of September I decided to upgrade our viewing pleasures. Naturally I went for the PVR Explora 2 that was on special with some wholesalers. After having the Installers out to set up the signal, excreta , I had to call DSTV to connect the PVR of which I am already a premium subscribe and to link my Xtra view at a costs of 85.00ZAR ( I opted out of BOX Office ) , thus taking my subs upto 900.00zar pm. Come 1st October 2017 , I am being charge a Premium subscription of 2367.00zar and access fees of 255.00zar.

At no stage was I ever made aware of these cost and find it day light ******* that DSTV . I am still waiting for Mark Rayner to contact me to explain the absurdness.

0
Replies (5)
KR
K R's update03 Nov 2017, 08:16
Reviewer Update
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DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2017, 08:19
Official

Dear K Roach

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Nov 2017, 09:41
Official

Good day Mr Roach

Thank you for taking my call today.

I'm glad that we could reach the end of our telephonic discussion positively.

As discussed, your DStv account reflects a credit balance of R1091.00.

In summary, the monthly subscription for December will be debited from the credit available.

Please accept our apology for the inconvenience caused.

We’re here for you, feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

KR
K R's update03 Nov 2017, 10:43
Reviewer Update
Dear Dinah that then leave me with an additional credit of 217.00zar if I would like to keep my account in credit by one month would you then agree I pay 657.00zar at the end of the month, ( 657 +217 = 874 installment agreement ) This mean that I will then be 1 full month in credit with DSTV. Please confirm by writing back
KR
K R's update07 Nov 2017, 08:36
Reviewer Update
Dear Dinah, Please can you send me a statement monthly - I have not been receiving these statement on a regular basis and would like to keep track of my account, I would also request the following information be presented on my account like current amount payable/due date excetra, I would also like to see when I am in credit or debt. DSTV/Multi choice is quick to cut off service's/subscriptions for late payments made and then recharge excessive connection fees. Kindly confirm in writing that this will be conducted on a month to month basis. My current mail address is *** I look forward to your response . Regards Kevin Roach