DSTV Price lock. What a headache!!!!

I received an email from DSTV (July 19) informing me that my Price Lock contract comes to an end and I can sign up for 'Premium 24,' by sending an SMS "Yes" to 31065. I did. No response!! I went on DSTV facebook page (August 13) and inquired again. The consultant said my request will be escalated. ****il now... no response!) August 21. I received an email from DSTV informing me, (once again) that my price Lock contract can be renewed. I facebooked the DSTV page again and was asked if I had a reference number... I did not receive one. They promised to follow up and a few hours later I received a reply informing me that they have sent the 'settlement plan' to an email address I have no knowledge of. Seriously DSTV how keen are you for me to make use of your Price lock contract?