1 reviews | Active since Oct 2011

03 Jul 2020, 20:36

DSTV PRICE LOCK... WARNING OF CONS..

Price lock consultant called me about 2 weeks ago and offered me a "good " deal that would include a new decoder for 49.00 and would cost me R439. 00 per month which substantially less than i was currently paying.. I called another consultant about a week later and asked to confirm what i was to pay he told me 448.00. I was then charged R548. 00 and they deny that i was offered a deal at 439.00... They do mot answer my many emails only once and that was to rudely state i chose the wrong package.. I didn't choose i was sold a package by a consultant i agreed to the price she offered. Dstv will not honour that price.. Eventhough the second person confirmed it and gave me a reference number. They are con artists.. This is not the first time this has happened.. I have heard a number of complaints. I feel ********** and do not trust them as they now dont acknowledge what i was sold. I want them to cancel it all.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2020, 20:51
Official
Hi Miller, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
's update03 Jul 2020, 22:31
Reviewer Update
I have been waiting for feedback and an honest resolution... I wont be **********.. I am not in the hanit of lying
's update06 Jul 2020, 09:27
Reviewer Update
I have requested a manager of Price Lock call me to sort out the mess they have made and all I get are promises some one will call and I am still waiting however I do get calls from Price Lock Call Centre to try and sell me a new package....Some are so rude when i tell them I dont want a new package but I want the one I have taken to be sorted out!!!!!!!!

's update07 Jul 2020, 11:42
Reviewer Update
STILL NO RESPONSE FROM DSTV AND NO CALL BACK....NOW GOING TO CANCEL THE CONTRACT AS THEY HAVE NO PAPERWORK SIGNED BY ME!