DSTV PRICE LOCK - VERY DISSAPOINTED!!!

From the 26th of April 2019 up until today DSTV has not come back to me with regards to my request that I made on getting Price lock for 899 per month. I had a 24 month contract on the Price lock package but it expired - So the month of April DSTV cost me R993 - So I was offered the Price Lock package again and that was to be sent to me with the new Explora 3 with full installation but nothing has been done. I was advised that delivery will be between 5 and 10 days from the 26th of April but until this day I have had nothing but hear that my application is in the Vetting department.

I have made over 10 calls on different days to DSTV following up - You can check your records. I am highly disappointed as I have been a loyal customer for so many years without ever missing a payment and this is the service that I get given. WHY offer that with Price lock you can save money and then when one reapplies this is the service that I get. This is a big NO NO fom my side.

Kindly advise what will be done on this matter as I am more than willing to cancel my subscription and use my uncapped Wi-Fi to access other options of watching TV.

My Customer number is ********** 0