DSTV PRICE LOCK -Unable to close account

<p>I decided to take out the pricelock contract in February 2015 Account ( ********** 1). My decoder was delivered and I started paying the monthly fee of R799 the end of March 2015. The contract is 24 months therefore my last payment should have been February 2017. The contract went forth with no issues for two years.</p> <p> </p> <p><br />I made a call to DSTV in January 2017 to find out hoe to proceed with the cancellation, where the call centre operator at first said no it only comes to an end July 2017. Then I indicated it can't be as I received it in March 2015. He then indicated I need to phone in in March 2017 to cancel. I was then satisfied and left the case until March 2017. I phoned to cancel and again the same situation. The operator indicated they will come back to me to no avail. The debit order went through March 2017 and I thought maybe this is the last month as I was not sure if I am paying in advance or whether I am paying after service has been rendered. </p> <p> </p> <p><br />April 2017 the debit order went off AGAIN. But the amount was now all of a sudden R700 instead of R799. I did try and call a few times but a few drop calls and a hectic work schedule I was not able to call again in April 2017. I did however log an electronic enquiry yet again early May 2017 to no avail. I then phoned 16 May 2017 again and the call centre operator again assured me he will sort the issue out. Ref number ********** 1/i20. Then the debit order went off AGAIN. I phoned again and spent 20min talking to a very helpful consultant where she indicated that the system disagrees with my inception date. I took her email address down ********** I went to my historic bank records and sent March until June 2015 bank statements indicating the R799 fee charge being debited proving that the contact did actually start March 2015 and not June 2015 as per DSTV system.</p> <p>I received feedback from my 2 May 2017 electronic enquiry on the 4th of June 2017 where the operator (Daniel Tshilombo) indicated that I have to talk to pricelock directly although they can't be reached via telephone only by email. He advised he will send an email to pricelock. I asked that he please cc me. He did cc me on the 4th of June email. I followed up again per email on the 5th and 6th of June 2017.</p> <p> </p> <p><br />I don't know what to do anymore. I have been charged 4 months outside a contract I do not want anymore as we do not want this service anymore. In total it is R2800 of money taken from my account ********ly due to DSTV system error. Can DSTV please resolve this issue nr 1 by cancelling my subscription and nr 2 reimburse me for 4 months of ******** debit orders outside the contract period.</p>