DSTV Price Lock Ultra decoder plus installation

Good day. I'm Gideon C Meiring. Smart card number: ***(0). On 2020/02/04, I submitted a complaint about a price lock deal. On the same day, I received a generated reply "Hi Deon, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards, DStv: Hello Peter Team" I received no further contact from this service provider. It seems they lack respect for their customers. If only they could at least communicate with you and inform you what to expect. Also different answers from DSTV Care on Twitter and their customer's service telephone calls. Are they not interested in our business and providing you with the service that everybody deserves? What else can do to get a real reply from them?