Dstv price lock - stay away # terrible service# worst experienced# dstv suck !!# dstv don't care !

Lets start 2 weeks ago when my nightmare started . I price locked my premium prescription in January 2019 . On the 27 October 2019 i received a phone call from price lock offering me a new decoder for R49 per month . I was hesitant , but the consultant told me about the easy installation - she said that I would just have to plug it in and phone for connection . Nect day the decoder was delivered.. That was not the case - as this decoder did not had a rf port for my secondary decoder to work . I immediately phoned To cancel as I was mislead and was not willing to change or pay for new connections . I spend 3 hours on the phone the first day - you just need to hold on forever !!! One of the ***********e Consultants went and delete my price lock from January which was my prescription for R749 +R95 for pvr / extra view connection . From that day my account was a mess and I was faced with the most pathetic service for the next 2 weeks . I phoned everyday , and everyday i was promised that i will be called back and that my cars have been escalated . Yesterday my pvr Function was cut off .... after hours on the phone It was reconnected . I was advice that I have a credit of R546 on my account . When logged onto my account there is now a balance payable for R1980 due today ?? I was told to wait for four days before my debit order go off ?? In the meanwhile I am still waiting for price lock to contact me as they are not contactable .........I need to send the decoder back , but they do not care that they mess up my account or if I have service or not . I spoke to the Most rude consultant yesterday - she blatantly told me I need to wait and pay later ! No wonder so many people leave dstv for other options . This was the most shocking service experience ever !! On top of all they used airtime equivalent to my monthly rent ! And a mear sorry wont reverse their mess