MM
Melanie M

1 reviews | Active since Jul 2018

03 Apr 2023, 15:50

Dstv price lock *** service

Worst company EVER! I HAVE A PRICE LOCK FOR 2 YEARS. FOR 8 MONTHS THEY CHARGED ME R1239 FOR MY PRICE LOCK NOW THEY DEBITING MY ACCOUNT FOR R1335,59. HOW CAN I HAVE AN INCREASE IN PREMIUM WHEN I HAVE A PRICE LOCK. THATS WHY I TOOK THE LOCK FOR PREMIUMS NOT TO INCREASE FOR 2 YEARS. THEY ARE ALL ***********. NOT ONE PERSON IN THE ACCOUNTS DEPARTMENT CAN ASSIST. THEY ALL GIVING ME DIFFERENT IDIOTIC EXPLANATIONS. FIRST ITS THE DISNEY PLUS THAT THEY GAVE ME A DISCOUNT ON THEN THEY OVERCHARGED ME FOR IT THEN YHEY OWE ME R1006, THEN THEY CHARGING ME FOR 6 DECODERS INSURANCE BUT I ONLY HAVE 2 THAT I MUST PAY FOR. WHAT THE HECK IS GOING ON AT DSTV. REALLY A **** SERVICE PROVIDER.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2023, 16:07
Official
Hi Melanie, 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team