PL
Palesa L

1 reviews | Active since Sept 2020

13 Jan 2021, 16:48

DSTV Price Lock ****

On the 28th of November 2020, I spoke to one of the agents and I got the Price Lock package that comes with two decoders. One week later, only one decoder was delivered. I called DSTV, i was told there was a delay. Ok fine, a week after that, the installation people came, fine. A week later I call again to ask about the decoder they say it's on its way it should be delivered in a week. Which is great, little did I know that's one lie they like to use. Twice every week or once I always call and I get the same BS story, if it's not a delay with the courier service it's then telling me it will be delivered within a week. Guess what, it's been close to my 2 months, i have one decoder yet I'm paying for two. Im annoyed with this operation

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jan 2021, 17:02
Official
Hi Palesa Letswalo,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team