NM
Noxolo M

1 reviews | Active since Oct 2018

27 Aug 2021, 10:45

DSTV PRICE LOCK ****

App**** for Explora Ultra price lock end of July and it was approved and arranged install for 9 August....we arranged our day around this....today 27th no installation...no call,nothing. On the 26th received a sms that Multimedia and Satellite will be coming to do installation whereas I've never received the decoder and no is calling to do follow on what is happening. But the day I was applying for subscription they didn't waste time on calling,and i had to change my payment plan to debit because they I was told that pricelock deals only do debit orders. I have been calling them everyday, they tell me different stories. Dstv please sort this out,or just leave it!! It's not our job to follow up and beg and beg and I'm using my airtime to call you and keep on transferring my call to different consultants. And you'll just reply now we will get back to you...and nothing again

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2021, 13:10
Official
Hi  Noxolo Mthembu,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team