MS
Molapisi S
1 reviews | Active since Jul 2021
29 Jul 2021, 19:43
DSTV Price Lock Payment
I did a price lock for premium and was told that I will be paying R999 for the next 24 months and that hasn’t been the case since I got the decoder in February, instead I have been paying more over R1100 per month, when I call they say they will escalate it but no one ever comes back to me or rectifies the payment problem
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Jul 2021, 22:57Hi Molapisi Sefuthi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jul 2021, 22:57
Official
Hi Molapisi Sefuthi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MS
Molapisi S's updateReviewer Update
30 Jul 2021, 02:18I certainly hope so, because it’s the second decoder I experience a billing problem with Price Lock
MS
Molapisi S's update30 Jul 2021, 02:18
Reviewer Update
I certainly hope so, because it’s the second decoder I experience a billing problem with Price Lock
DStv (MultiChoice)'s replyOfficial
30 Jul 2021, 08:21Hi Molapisi Sefuthi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the correct pricelock. After the debit order goes off, please contact us for a refund of the credit balance.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the correct pricelock. After the debit order goes off, please contact us for a refund of the credit balance.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2021, 08:21
Official
Hi Molapisi Sefuthi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the correct pricelock. After the debit order goes off, please contact us for a refund of the credit balance.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the correct pricelock. After the debit order goes off, please contact us for a refund of the credit balance.
Kind regards,
DStv: Hello Peter Team
Best regards,