DSTV PRICE LOCK - PATHETIC beyond comprehension

DSTV PRICE LOCK Absolutely disgrace of customer care

I called 5 weeks ago for a Price lock upgrade and installation. It was booked for the 12 MAY. To this date 7 June, I have not yet received the new decoders and no communication with regards to installation. I have called DSTV more than 10 times during the past 5 weeks. Apparently my call get escalated and someone will phone me back. Only twice the last 5 weeks I received a call back, with the promise that everything is sorted out and I will received the decoders within 3 days and the installation will be done. It was apparently delivered to the wrong address and then taken back in at warehouse - which shows it is still there since the 20 May.

5 weeks and nothing yet. There is no direct line to complain to. You cannot cancel it. This is the most pathetic service ever, and in South Africa you really have to be properly useless to be the worst. DSTV Price Lock do not know to run a business. It is a complete joke. What do the so called Managers do the whole day - because the do not call back.

DSTV - Please let me know where I can cancel the Price lock deal, as it will not happen in the next 100 years. Yes I agreed to a contract, but you are not keeping to your end of the deal, so it must be completely legal to cancel the deal. I will then also cancel my subscription because I am currently paying for a PVR / Catch up function that does not work due to hard drive failure of current decoder.

DSTV PRICE LOCK - you are pathetic and a waste of my time.