DSTV Price Lock Order (Unpleasant Service)

Hi,

Its been a week since i have placed my dstv order (firstly i have called the customer sales line , they advised someone will call me back , however no one has).I had then completed the order online as it takes forever to receive a call back. When i tried calling the customer care they unable to give me a update on this order. Initially they told me it would take a week for the order to be delivered and installed .. its already been over a week and i have no correspondence from them. I tried calling the customer care line on numerous time , and was advised they will call me back but nothing is done so far. I was advised this week by an agent Mpho someone will call me but its been two days with no call back. Im really disappointed by the service and thinking twice of going ahead with this order as a new customer.