1 reviews | Active since Apr 2013
DSTV price lock not honored for the 2nd time after 11 months into the agreement
MulitChoice have again take an extra R105 from my bank account when I have a price lock on my account ***. This is the second time they have done it and my agreement has not even been past the first 12 months of the 24 months price lock. When I called them on 26 February and threatened to stop the payment and demanded a payback within 48 hours into my cheque account the cut the signal at 20h30 on 28 February 2020 and blocked the signal on both my decoders (including the extra view). I called them at 09h00 and their response was that the PRICE LOCK DEPARTMENT where to blame and a credit would be passed at back. I managed to get the decoder going on my premium subscription but can not record anything and the bottom info line is not appearing. I have called a installer to come and reset everything at a cost of R400 to my pocket. Please be aware and check your bank statements as MulitChoice are processing extra money against your cheque account and *****ing your money. The do this without bothering to fix it and you just have to except it. Multichoice do not honor the price lock and will ***** your money.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
