CC
Cliff C

1 reviews | Active since Apr 2013

02 Mar 2020, 13:20

DSTV price lock not honored for the 2nd time after 11 months into the agreement

MulitChoice have again take an extra R105 from my bank account when I have a price lock on my account ***. This is the second time they have done it and my agreement has not even been past the first 12 months of the 24 months price lock. When I called them on 26 February and threatened to stop the payment and demanded a payback within 48 hours into my cheque account the cut the signal at 20h30 on 28 February 2020 and blocked the signal on both my decoders (including the extra view). I called them at 09h00 and their response was that the PRICE LOCK DEPARTMENT where to blame and a credit would be passed at back. I managed to get the decoder going on my premium subscription but can not record anything and the bottom info line is not appearing. I have called a installer to come and reset everything at a cost of R400 to my pocket. Please be aware and check your bank statements as MulitChoice are processing extra money against your cheque account and *****ing your money. The do this without bothering to fix it and you just have to except it. Multichoice do not honor the price lock and will ***** your money.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2020, 16:00
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team