Dstv price lock never again

I took out dstv price lock plan .. one month nice 899 next bam 1004 apparently to have the pause rewind features but in the same moment the month it was 899 had the same feature but out of blue 1004 because apparently you have to pay 95 for the features but somehow they get 1004 but accourding to calculation it must be 994. The guy for the customer care also not that brilliant