DSTV Price lock messing me up

I received a call from MultiChoice Price lock. They offered me a new explora and after answering the questions I had, I proceeded with the application process.

The process started when I couldn't access the catch up and the Box office functions. I called over the weekend and the lady said she sent the instructions through. Monday afternoon I call again and I'm told theres an outstanding amount,which noone can explain to me. I pay the 182.94 amount hoping it will solve my problems, and when I refreshed the screen to see if the amount cleared, I wasn't prepared for what I was about to see, the amount due was now 9 times, i now owed DSTV 1139.40, still not catch up and Box office access.

The guy I spoke to couldn't explain how come I owe that much when I am on compact. He promised to log me a call with Price Lock, and also get the supervisor to call me, but it seems like I'm having one hell of a roller coaster. 2 options I have here, terminate this problematic contract or fix the messy accounting system, and refund the 182 that I wasn't even supposed to pay. I'm being ****** in broad daylight