ZA
Zenovia A

1 reviews | Active since Nov 2020

09 Feb 2021, 13:23

DSTV PRICE LOCK LIE!!!!

I was also trapped by the so called Price Lock Deal. I took out a package that was supposed to be 990.00 per month for 24 months. I am being billed 1144.00 monthly and NO ONE in that whole company can explain what I am being billed for. You call and call and call but not one person can assist. I requested statements and invoices but they are cleverly withholding g from me because they dont want their customers to see their mess ups and incompetence. When I look at the amount of complaints here for this particular service provider it clearly shoes that they REALLY DONT CARE ABOUT THEIR CUSTOMERS. I am asking that someone please return my call so I can sort my account out alternatively please come remove yr dish and decoder at my premises. Thank you kindly.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2021, 13:39
Official
Hi Zenovia Ally, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2021, 21:11
Official
Hi Zenovia Ally, 

It is with egret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

As advised on our telephone discussion, we have escalated for the correct discounted to loaded on your account. As soon as that it is done, we will credit the months you were overdebited while you are on pricelock.

Kind regards
DStv: Hello Peter Team

Best regards,