DSTV Price Lock is a ****

My account number: 1*** I received a call from Amanda Cele employee number 19974 offering the explora 3A on a subscription that wont change for 24 months. She explained there is a promotion and it includes PVR; box office; showmax at no extra cost. She explained that I would only pay an extra R140.00 from my current fee which is R399.00, of the complete package will cost me R539.00 for 24 months. I then agreed to the promotion as per the above explanation.

The decoder was then delivered and installed. Upon installation I then contacted DSTV call center and I spoke to a consultant that explained there is no such package on my details. I should rather activate the new package for PVR only at R95.00 without the monthly repayment of the explora 3A; Showmax and Box office. Meaning this package can cost me more than R600.00 a month of which this was not my agreement. I then called again and requested to speak to a team leader that I gave all the details from the name of the consultant I spoke to and her employee number. I asked her to cancel the deal and they must come and uninstall the dish as I no longer want it. She refused and advised me she will escalate this because they don't deal with the price lock department and they can't call them to escalate my query. After a few days on the 02nd of October 2019 I called again and I asked a consultant what is happening to my query the consultant said she will escalate the query again. I then requested to speak to the manager not a team leader but a manager the consultant dropped the call without assisting.

On the 02nd of October 2019 my girlfriend called on my behalf and spoke to Nwabisa and explained the above query to her. My girlfriend then demanded to speak to a team leader. Vuyo was the team leader that assisted her. She then explained that she will escalate the matter to the departments manager and the manager will call me on the same day to acknowledge the complaint. Vuyo the team leader refused to give my girlfriend the complaints departments number. She promised that the matter will be resolved between 48 - 72 hours from the 02nd of October 2019. I haven't received any call from a manager or even a call that my query has been resolved. Today is the 08th of October 2019 and nothing has been done. DSTV consultants are not taking customer service seriously they take customers for fools. They are not treating the customers fairly. I don't think they know or aware of TCF.