DSTV PRICE LOCK HORRIBLE

WORST CHOOICE I EVER MADE EVERY MONTH MY PAYMENTS ARE SKYROCKETTING I LEFT THE MONEY IN THE ACCOUNT FOR THE AGREED DEBIT GET A TEXT FROM DSTV MY SERVICE WAS DISCONNECTED AS THE PAYMENT IS R3500 I PAY MY ACCOUNT BEFORE THE TIME EVERYMONTH AND SINCE LAST MONTH ITS BEEN PROBLEM AFTER PROBLEM THEY PROMISED ME ON THE 27TH NOVEMBER DSTV PRICE LOCK WILL CALL ME AS THERE IS NO DIRECT LINE AND THE AGENTS OF DSTV KEEP EMAILING THEM BUT IT SEEMS MY COMPLAINT KEEPS FALLING ON EAF EARS I WOULD LOVE SOME ASSISTANCE AS I WILL NOT STOP COMPLAINING UNTIL MY ISSUE GETS RESOLVED