Dstv price lock false adverti*****t

I was called by one of the price lock consultants around January 2021, l was offered an explorer of which the package includes decoder, WiFi connector and installation for R499 including my monthly subscription. I agreed to sign up for the package, and on that very same packaged I was offered an extra view decoder for R49 which I also agreed to take too, instate of getting my main package for R499 delivered, they only delivered the extra view decoder of which I was never informed that it was the extra view recorder. I called multi choice contact center and they said this is a price lock department issue, I then I asked for the price lock department’s contact details and they said they don’t have they can only escalate the matter to that department via email and the price lock department will call me back within 24 hours... I waited for the call for almost a week, they then called me and that’s when they told me that the decoder that I received is the one for extra view and not the main decoder. On the extra view decoder I pay more than what I was supposed to pay on the package of R499, I spoke to the lady around the 20th of March 2021 and she said the matter will be escalated. I made a call again to multichoice so that the price lock department should call me, I was promised a call back within 24 hours on the 4th of April and I’m still waiting for it even now... if this matter is not resolved ASAP I will be forced to take further steps as this is bad customer survive and false adverti*****t.