DSTV Price Lock False Advertising

I am on a price lock plan R899.00 which it was clearly put to me that there will be no price increases for 2 years. For the first few months all went well till DSTV send me a bill of R1004.00 in September/October 2019. I called the supporting team and I said that I will not make any payment till this is fixed. It was not sorted from there side which led them to switch off my viewing. This was no fault from the customer side. The month of October/November they pushed the bill to over R3000.00. I was behind with 2 payments for a reason (please tell me how do they get to R3000.00 if you multiply R899.00 by 2) I made a payment of R1800.00 to get my account up to date as it was according to me. I called again and the person said that this will be fixed and I will be given a credit for the overdue amount. In December they send me another bill which states I need to pay over R2800.00. I trusted that this issue was resolved but clearly it wasn’t. My services has been suspended once again due to non-payment which I will not pay as this is not what I signed up for. Every time you debit my account with the wrong amount I need to go and reverse that amount which cost money and time, do they take responsibility for that?? NO! This also has an effect on my credit score which they don't care about at all. This is clearly false adverting from DSTV and I am so frustrated that I am on the edge of laying a complaint at the FTC and even willing to take this public. I would like them to cancel my contract as they are in breach of their own terms and conditions, I also request them to credit the account with the full outstanding amount, they can come and collect your equipment as I will no longer be in need of it. I don’t know what system they are using but clearly its messed up and cannot do calculations, or you have *********** employees in your account department.

They are a multi million if not billion rand company and they cant even look after their customers.