DSTV Price Lock Explora no reply's

I phoned the Umhlanga Multichoice Branch on the 3rd March 2016 enquiring to apply for the new Explora Price Lock. The lady on the phone advised me that she would apply for it on my behalf. She said the people from JHB would phone me back within 24 hours. YEA RIGHT!!!!! I went to the Multichoice Umhlanga Branch on the 5th March 2016 to purchase my Smart Switch for my Explora. The women at the counter said they do not work on weekends and cannot understand why they never phoned me within 24 hours. Sunday 6th or March at 08h00 they phoned me. 08h00 on a Sunday morning???? I asked the women to phone me back that same day at 15h00. NOTHING. Wednesday the 9th of March I received my phone call. The phone call was great, I think I was just a sigh of relief that my Explora would be finally on it's way. We got to the very formal part of the conversation where my credit rating was checked an my bank accounts details were taken and a debit order date of the 10th March 2016 was set. On the 10th NOTHING. I phoned again on the 11th March. The women advised me it would take until the 14th March. NOTHING STILL. Phoned again today the 14th. Women promised to get back to me nothing. I WANT FEEDBACK!!