DSTV Price Lock Department

I contacted the call centre on Friday the 1st Nov trying to make an arrangement as I am on the price lock plan . I could not make my payment so I thought let me call and make the arrangement . So the 1st person sent me straight to the nearest branch as that is now the new process to my surprise the walk in centre had no clue of the matter and told me they do such service . 6 other call center agents between Friday and Monday told me they had escalated the matter to price lock . I was told that they have no direct contact with the price lock department hence they have to escalate . I found that after spending over 100 minutes of my airtime I still could not get assistance . My last call call I was made to hold for 30 minutes until I hang up. So it’s all good when u pay , once u have an issue u r r on your own. I want to cancel the nonsense