DSTV PRICE LOCK

Item: DStv (MultiChoice)
Rating: 1
Author: Yonela M

I am utterly disgusted and angry at DSTV Price Lock service. I have been overly charged for the past 3 months (through debit orders) and have been trying to get hold of Price Lock Department which has been impossible. I have called countless times only to be responded by " I will escalate it to the Price Lock Department."

I am very angry because I am not getting answers. I am sick of it! I can't even be assisted to cancel the debit order option. I have been trying to call the complaint department and it'd been back and forth between them and the customer call center. They even put me on hold for the longest time till I give up.

I WANT ANSWERS FOR BEING OVERCHARGED AND WANT TO CANCEL DEBIT ORDER OPTION. I HAVE HAD ENOUGH!!!!

Helpful (0)

Replies (5)

Yonela M's updateReviewer Update

05 Nov 2019, 11:05

I have cancelled insurance but still charged with the amount that includes insurance and MORE!! When I called to query cancellation, one day it's cancelled and one it's not!!!!!!!!!!!!!!

Yonela M's update05 Nov 2019, 11:05

Reviewer Update

I have cancelled insurance but still charged with the amount that includes insurance and MORE!! When I called to query cancellation, one day it's cancelled and one it's not!!!!!!!!!!!!!!

DStv (MultiChoice)'s replyOfficial

14 Nov 2019, 21:17

Good day

We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.

Kind regards
DStv Help Team

DStv (MultiChoice)'s reply14 Nov 2019, 21:17

Official

Good day

We acknowledge that we have received your complaint, and we are attending to it. As soon as we have feedback we will revert back to you by email or telephone.

Kind regards
DStv Help Team

Yonela M's updateReviewer Update

26 Nov 2019, 09:04

You have been debiting way more than R89 and not only in September!!!!!!!!Insurance has been cancelled????? Why the HECK am I paying R600.95????? Why? You called it PriceLock because the price don't change now you have to tell me about new billing system??? FIX THE THING!!!I want to cancel the debit order option because you're *************!!!!!! Can you even tell me the reason why you unreachable????You know why? because you know what you do to people. I regret the day I decided to do business with you!!!!!!!!

Yonela M's update26 Nov 2019, 09:04

Reviewer Update

Yonela M's updateReviewer Update

26 Nov 2019, 09:07

I DO NOT ACCEPT YOUR APOLOGY BECAUSE IT DON'T FIX NOTHING!!!!!!

Yonela M's update26 Nov 2019, 09:07

Reviewer Update

I DO NOT ACCEPT YOUR APOLOGY BECAUSE IT DON'T FIX NOTHING!!!!!!

Yonela M's updateReviewer Update

26 Nov 2019, 09:10

I have no understanding how you're calling yourself Multichoice but surprisingly when I call there they have no idea how to reach your department!!!!!! That show's what ****** you are!!! Yikes!!!!!!!

Yonela M's update26 Nov 2019, 09:10

Reviewer Update

I have no understanding how you're calling yourself Multichoice but surprisingly when I call there they have no idea how to reach your department!!!!!! That show's what ****** you are!!! Yikes!!!!!!!