DSTV Price Lock Complaint

Good day

To whom this may concern;

My name is Matete Naapo and I have experienced bad customer service from Multi choice after being a loyal customer to them for over 15 years multi choice offered me a price lock deal last year August 2021 to which I was informed that package deal is R499,00 a month which includes an explorer Decoder ,extra view at no extra charge to my surprise when the 1st instalment went off a sum of R600+ went off and that went off again October and November and I made an enquiry to which I was informed that due to the change of my billing date the was a pro rata amount added which was due to end month of January 2022. to my surprise Jan and Feb 2022 amounts went up to R700 plus and on the 18/02/2022 I was advised by Pumela Mbanga that I have a netflix account linked to my account for about +-200 a month which I understood, I however didn't find joy from the consultant who assisted me and asked to speak to a team leader by the name of Nwabisa Fumba and asked for Pumela's personnel number to which she rep**** that she cannot share same with me and went on to disconnect the call. Come the month of March debit of R1200 was attempted on my account and returned as unpaid I called multi chice on 31st to query the amount and I spoke to Nosipho who assured me that the debit was not due to go off as they only deducted R40 for the month and assured me not to worry about my service being suspended as the next billing date is April 2022 for a figure of R700 plus , i then requested that she gets her manager by the name of Dinesh to call me back as he couldn't take my call at the time.

To my surprise today the 05/04/2022 my service is suspended and Multichoice is stating that I must now pay R1400 plus into my account . I then called in and spoke to Viwe who assured to listen to the call and get her manager by the name of to revert back to me in an hours time.

i soo very much disappointed by the kind of service that Multichoice afforded me after being a loyal client for soo many years and i really don't take it kind that they now gave me false information, their staff are unprofessional and unskilled to attend to customers grievances as all they do is to point fingers to the next department which is sales in this case as if they are not working for the same company. they even advised me that they cannot source out the agreement copy for my contract with them and this makes me feel that I'm now left alone in this mess and when i ask for their internal complaints number no one could refer me accordingly. I'm soo deeply wounded and disappointed by the service I received from this gaint of a company to treat us in this matter in these financial hard timesin our country.

Multichoice has brought me nothing but unhappiness ,stress and heartache since I embarked with them on this price lock deal. All I need is for my service to be activated and for the provider to deduct the agreed amount as per our telephonic agreement when i took the package/ the deal will have to be cancelled .