Dstv price lock bill

I would like to log a complaint again as DStv keeps on over charging me, now i ask to disconnect one decoder and only pay one subscription. I asked how much i owe, and shockingly i was told that i must pay access fee, because access fee are not free on a price lock plan. So was this all lies, if this is the case then DSTV must leave the price lock thing, because they are ripping people off. Why am i being charged Access fee on price lock when on the deal it shows Access are free on Price, then the agent tells me i am not on that plan, then why am i paying over R600. Why does DStv charge me access fee. And DStv owes me, because all this time i paid access fee and Extraview, and i was only supposed to pay for Extraview. I want my money being owed to me.