DSTV Price Lock and Lack of service

I am absolutely dissapointed in the service i have received from the 2nd of October to date and for the first time ever am actually concidering just cancelling my DSTV account and never using it again. I have been a loyal customer for close on 15 years and have never missed a payment or done anything wrong, yet this month i have had problem after problem whith no resolutions.

I am currently on a price lock contract which has been great until Multichoice debited my account with an amount of R969 on the 2nd September. I thought this may be a mistake and left it to see if it would be readjusted the following month

On the 2nd October i was then debited an amount of R2832. Which of course is nowhere near my price lock contract amount of R760. I spoke to an agent on the 2nd October who advised me to reverse the debit order and send an e-mail explaining all this to *** which i did. She also advised she would escalate this and someone would contact me in a couple days.......... I am still waiting.

On Sunday the 6th October i got another SMS stating that due to no payment being made my subscription had been paused and would only be reactivated once payment was made. I again called and spoke to an agent who advised me to pay an amount that i thought was correct as she could only reconnect me once i had made a payment. I took the normal rate of R760 off the R969 amount where there was a R209 difference and made a payment of R551. This meant my account should be up to date. I then called her back and my subscription was activated and she would then escalate this again as i had made a payment and someone would contact me within 48 hours to sort this out. Yet again I AM STILL WAITING!!!!

This morning on the 18th October i received an SMS stating my subscription had been cancelled and i needed to make a payment of R2291 to have it reconnected. I again called an agent who said that they are not able to do anything and if they reconnect me my account would not be rectified and the outstanding amount would be added to the current account balance. The agent took my details for a 3rd time and has now escalated it again.

If i do not hear back from them and have this rectified then i am seriously considering just cancelling my contract as i don't need to deal with such incompetence and lack of customer service. I am beyond ****ed off with how this has been handled and the lack of urgency from your side to contact me back to rectify your wrong doing.