JZ
Jeremy Z
1 reviews | Active since Dec 2012
23 May 2020, 09:39
DSTV Price Lock additional charges
In February I signed up for the 24 month price lock, that includes a Explora 3. Ever since my account was activated, every month I'm being over charged. The price lock amount should be R949, but every month I'm being charged R1018. I've been trying to get someone to sort my account out, but have not been successfull. DSTV 2 thumbs down!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
23 May 2020, 10:02Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 May 2020, 10:02
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JZ
Jeremy Z's updateReviewer Update
23 May 2020, 11:28Lets hope you can sort this out before my debit order goes of...
JZ
Jeremy Z's update23 May 2020, 11:28
Reviewer Update
Lets hope you can sort this out before my debit order goes of...
DStv (MultiChoice)'s replyOfficial
23 May 2020, 12:45Hi Jeremy Z,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the billing has been rectified and the next payment on the account is R774.60.
We really apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the billing has been rectified and the next payment on the account is R774.60.
We really apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 May 2020, 12:45
Official
Hi Jeremy Z,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the billing has been rectified and the next payment on the account is R774.60.
We really apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the billing has been rectified and the next payment on the account is R774.60.
We really apologise for the inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
JZ
Jeremy Z's updateReviewer Update
27 May 2020, 06:41Hi, I checked this morning and again the amount of R1018 was deducted from my account. This is shocking that your account department is so useless not to be able to sort this out. I expect a full review of my account and that the money you owe me is paid back to me ASAP!!!
JZ
Jeremy Z's update27 May 2020, 06:41
Reviewer Update
Hi, I checked this morning and again the amount of R1018 was deducted from my account. This is shocking that your account department is so useless not to be able to sort this out. I expect a full review of my account and that the money you owe me is paid back to me ASAP!!!
JZ
Jeremy Z's updateReviewer Update
03 Jun 2020, 11:56I am still waiting for this issue to be resolved.
JZ
Jeremy Z's update03 Jun 2020, 11:56
Reviewer Update
I am still waiting for this issue to be resolved.