Dstv Price lock absolutely disgusting

Good day

I received a price lock decoder in March 2017.The price lock package I agreed to was for the decoder only for the amount of R119-00 since my decoder has been installed I have had countless issues with this price lock plan.

Obviously my 24 months was up in march but still continued paying for this.

No since August 2019 my dstv has been suspended and remained suspended even after I made payment.

I contacted the Dstv call centre on Friday 30th of August and asked that this matter please be escalated so that the price lock department can phone back so we can resovle this matter. Only to find out I have been migrated to the premuim package on price lock that I never even agreed to. Besides that pint no one from price lock has even bothered getting in to contact with me.

Sunday 1st September 2019 I phoned dstv customer service again only to hear the same story as Friday,but atleast received an email address this time for the price lock department.

Please sort out this issue I am not interested in the price lock premuim package.

I want the family package as that is the package I can afford

Looking forward to your urgent response regarding this pressing issue