DSTV Price Lock

<p>Ive been a DSTV subscriber for a good couple of years and never had an issue, Intill i app**** for DSTV PRICE LOCK. </p> <p> </p> <p>On the 1st of March 2017 I app**** for DSTV Price lock with the new decoder, DSTV's responce was rather quick and before i knew it everything was installed and I was watching my favourite series again.</p> <p> </p> <p>Months went by with now issues until i think about the 7th of June 2017 when cape town had its "storm"and businesses and schools closed for the day. I was home and the next thing i knew my DSTV was suspended. I phoned the call centre to resolve this issue and to reconnect my services.</p> <p> </p> <p>I was then told that my account is in arrears from March 2017, I told them it was impossible as im sure my DSTV would have been disconnected in the first month if they did not receive payment.</p> <p> </p> <p>After back and forth DSTV never took my debit order over from the old account to the new account. I accepted this as i never noticed DSTV did not go off my bank account because if there was funds in my account after the 5th of every month I was happy and never bother to check my bank statement.</p> <p> </p> <p>I spoke to a consultant from their Payment plan option as i was now 4 months in arears (R949.00 x 4 Months = R3796.00 for March, April, May and June) and I dont have R3796.00 at once to bring my account up to date. The lady was helpfull and assisted and assured me that i can make a payment plan and that the R3796.00 can be paid off over 4 months, so my bill for the next 4 months would be double R1800.00 every month for the next for months...</p> <p> </p> <p>Since the 7th of June since i spoke to this lady my DSTV services has been suspended about 3 or 4 times, Every time i have to phone the call centre and explain my story over and over then they reconnect my services just for a week later to suspend it again.</p> <p> </p> <p>Then we got to end of June 2017 and i prepared my self and assured that enough money would be available for my debit order to go off R1800.00. Only to realise that DSTV debited my account for R2222.70. R35.00 of that was for Box office. i was so ****es off about this, I phoned DSTV to resolve this issue and they keep on telling me, No DSTV only debited your account for R1400 and something. I sent them my bank statement only for them to tell me they cant tell me why they took R2200 instead of the R1400 which was also incorrect as it was supposed to be R1800.00.</p> <p> </p> <p>Never the less i decided to settle my arrears infull... now i phone DSTV requesting the amount in arears (according to me it must be R3796.00 less the R2187.70 that went off my account = R1608.30 balance)</p> <p>The first lady tells me its R800.00 i told her no its not correct, okay she will refert back to me, nothing happens.</p> <p>Then i spoke to a gentleman who was much more knowledgeable and told me it look more like R2100 and something that i need to pay, I told him thank you and requested that he must sms or email me the account details and the amount with the reference number to make the payment with as i was driving and couldnt take down the details. he explained to me that they cant sent out any information and advised me to phone back.</p> <p> </p> <p>Today the 08th of July i phoned to get the information to make the full payment to bring my account up to date and i spoke to a lady advising me that i need to pay an amount of R3500.................. That just made me so de moer in i lost it!!!!!!!!!!!!</p> <p> </p> <p>I Want to bring my account up to date, Pay what is due to bring this up to date, cancel the payment plan and move on BUT DSTV makes it so freaken stressfull, First of all this was not my fault DSTV NEVER TOOK MY DEBIT ORDER FROM THE OLD ACCOUNT TO THE NEW ACCOUNT, IM DOING EVERYTHING FROM MY SIDE TO CLEAR THIS ISSUE BUT DONT GET ANY JOY FROM DSTV</p> <p> </p> <p>CAN SOMEONE PLEASE ASSIST ME IM GATVOL NOW!!!!!!!!</p>