DSTV PRICE LOCK

honestly I don't know how to feel about this but here goes

I recently went on price lock and have been enjoying the service for a long time so recently I ran into some financial difficulties and was behind with 5 payments so this month I've been calling trying to make a payment arrangement of atleast 3 months because right now that's what I can afford but I'm being told because of the contract the monthly subscription will be adding on to the already arrears account and my viewing is cut off. strange but ok I guess that's how it works.

I've been requesting to speak to someone from price lock but no one has called me I call the call center and I speak to 3 different people who give me 3 different stories and at this point I don't know where I stand.

all I ask is clarity on how I can be assisted and how I can make this right because I'm not viewing but I'm paying a subscription of R650 added onto an already arears account. I just need assistance from the right person as I'm willing to pay half of the arrears now