1 reviews | Active since Oct 2016

31 Oct 2016, 14:21

Dstv Price Lock

<p>I app**** for DSTV price lock on the 11th of Oct 2016 they approved everything, they only needed a proof of income, certified id copy and proof of residence that I sent to them. Then they will deliver my exprola and install within 2 to 3 working days... Today is the 31st of Oct 2016 and I haven't heard from then again since the 25th of Oct. I phoned them on 3 occasions where they told me that they will sent the price lock department an email and they will phone me that same day! I'm starting to regret my decisions and thinking of rather getting Netflix or Showmax. This is unacceptable DSTV. The DSTV price lock department doesn't even have a direct line to phone them! How many times do I need to phone you before I can speak to someone that will tell me that is going on?</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Oct 2016, 14:32
Official

Dear Craig Vermaak

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Nov 2016, 16:29
Official

Dear Craig Vermaak

A follow up request has been sent to our PriceLock department to contact you directly with your concerns. Kindly expect a call from them as soon as possible.

Regards

Elna