Hellopeter
Share Your Experience
LN
Lana N

1 reviews | Active since Jul 2018

04 Jul 2018, 08:22

DSTV Price Lock

I took out the Price Lock contract. The dual view worked for 2x weeks after which I got an error message. I phoned numerous times and also went to a DSTV shop to have the decoder checked out. I have given up. I am paying R959 for a service that I cannot use. No matter who I talk to, no one seems to be able to help. This is just unacceptable and the worst service I've ever gotten!!!!

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2018, 15:28
Official

Dear Lana Nel,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2018, 20:06
Official

Dear Lana Nel,

Our records indicate the last interaction we had with you was in March 2018, kindly confirm the nature of the technical problem to enable us to assist accordingly.

What is the exact error message you are getting on the screen of the TV. Kindly send an email to *** to enable us to assist accordingly.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards

Edward.

DStv Hello Peter Team.

Best regards,

LN
Lana N's update06 Jul 2018, 07:05
Reviewer Update
Dear Edward, this is exactly why I am saying I gave up. Since March 2018 I have been paying for a service that is not working. It gives an E-16 error and I am not interested anymore to have DSTV at all. I want the contract canceled asap!
LN
Lana N's update12 Jul 2018, 11:25
Reviewer Update
Dear DSTV, I received feedback but still my problem has not been sorted. As mentioned in my private reply, I do not want DSTV any longer and feel the service is really bad!! How can you pay R959 for a service that is not working???? Pathetic!!!!!!