Dstv price lock

I requested an upgrade on my price lock package on the 28th Feb the approval was done almost immediately and I was told that i will get my decoder within 7-10working days its has been over a month and a half now and I recieved nothing. I have called the 6 times and no one can help me all they can do is escalate my call once that is done I will get a call within 2hours... I won't even mention how many hours it's been.. This is absolutely pathetic.. Called again today and guess what no response.... Why advertise something if you can't get through to the price lock department to begin with.. Might as well cancel my entire subscription and get Netflix or something like most people are