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Okkert O
1 reviews | Active since Nov 2017
01 Nov 2017, 14:38
DSTV Price Lock
I have app**** for a R919-00 price lock package. I understood that the communal dish in our block would work fine. I have received the decoder Explora 2 the following day. Once plugged in, the decoder did not work due to bad signal. I have phone DSTV support, they have explained that I need a different dish & LNB. So far so good everything happened in one day. I then phoned the following day to upgrade the price lock package to the R959-00 package. Since then I have phoned more than 10 times and every time I have being told that it was escalated. Since now no one could tell me if I can upgrade, nor helping to upgrade or even bothered to phone me back. This is really poor service.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Nov 2017, 14:41Dear Okkert Oosthuizen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2017, 14:41
Official
Dear Okkert Oosthuizen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Nov 2017, 08:43Good day Okkert Oosthuizen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your request has been escalated to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Nov 2017, 08:43
Official
Good day Okkert Oosthuizen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your request has been escalated to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
OO
Okkert O's updateReviewer Update
03 Nov 2017, 08:08Thank you for your feedback. Apology accepted. However no one has contacted me yet. Payment were deducted yesterday.
Regards
Okkert
OO
Okkert O's update03 Nov 2017, 08:08
Reviewer Update
Thank you for your feedback. Apology accepted. However no one has contacted me yet. Payment were deducted yesterday.
Regards
Okkert
OO
Okkert O's updateReviewer Update
03 Nov 2017, 13:26Afternoon. No one has contacted me yet. See this as an official cancellation of this service as per CPA. I will also reverse the debit order at my bank. Please arrange your courier to pickup the equipment ASAP.
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Okkert O's update03 Nov 2017, 13:26
Reviewer Update
Afternoon. No one has contacted me yet. See this as an official cancellation of this service as per CPA. I will also reverse the debit order at my bank. Please arrange your courier to pickup the equipment ASAP.