1 reviews | Active since Dec 2016

29 Sept 2017, 17:45

Dstv price lock

I have signed up for the price lock the first month all went fine with the debit order after things just went down hill. They started debiting my account with a larger amount than I agreed apon when I phoned they could not give me a reason why and they said they will forward this to the price lock department this was in june I am still waiting for feedback. I started paying via online banking and still the amount they debited got lager each month the last payment I made was in July after that I just decided to stop paying as my account is still not sorted they switched my dstv off since Aug. I decided to ask them again what is going on and I was told I have to pay R3898.79 in order for them to switch my dstv on again where do they get this absurd amount if my dstv has been switched off why should I be held liable to pay for my subscription. I really don’t want dstv anymore all I received is bad service and it is not worth it to pay so much money for horrible service. I would advise any future clients to think twice before getting this price lock or even normal dstv.

Very unhappy client

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2017, 07:50
Official

Dear Lizell

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2017, 10:33
Official

Good day Lizell

Thank you for sharing your concern with us.

Our records confirm that only four payments reflect for the Price Lock account. All these payments were not sufficient to keep the service to date. For this reason, the account has an overdue balance of R3898.79.

For the reconnection of service, please confirm if you would like to accept the payment arrangement offer over the period of six months. This arrangement will be added to the Price Lock monthly subscription.

We would like to hear from you.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Oct 2017, 11:43
Official

Good day Lizell

It was not possible to get hold of you today to discuss your query telephonically.

We have not received feedback regarding the proposal above.

Please do get back to us for further assistance.

Kind regards

Dinah

Best regards,

's update03 Oct 2017, 12:57
Reviewer Update
I am not going to pay that amount as I clearly stated that my dstv was switched of because I did not make payments as I did not know what was going on with my account. If this is how MultiChoice operates by taking peoples money when they were not even able to view their services that has been switched off August, Sep and now still off in October I don’t want the services back on
's update11 Nov 2017, 08:52
Reviewer Update
What is going on I have not heard anything from your side I want my account to be sorted out immediately I will not pay money to MultiChoice if my DSTV services was suspended and I was not even able ti watch DSTV. How can you keep on charging me. I want feedback asap