1 reviews | Active since Sept 2017
DSTV PRICE LOCK
We have "app****" for this new price lock that is being advertised by DSTV. Customer Care phoned me to find out what my husband's salary is plus his expenses etc etc. Shortly thereafter they forward an sms saying WE'RE SORRY BUT WE CAN'T OFFER YOU A DECODER PAYMENT PLAN.
Firstly we have been looooooong clients of DSTV (premium package). My debit order of R874 gets paid EVERY single month without any problems.
Maybe you must change the ad that and just mention that is is for selected few ... Can't believe you decline our application - The price lock is R85 more - I REALLY THINK I CAN AFFORD THIS
Dear Ronel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Ronel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Ronel Steyn
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your Husbands account with the information provided. Pleas provide us with his customer number or decoder and smart card number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,
Good day Ronel Steyn
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your Husbands account with the information provided. Pleas provide us with his customer number or decoder and smart card number in order for us to investigate and assist you accordingly.
Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard
Kind regards
Rupert
Best regards,