DSTV Price lock

So an arrangement was made by Cynthia Chauke from DSTV price Lock on the 14 Nov 19 after waiting for a call for 2 months. I was then connected , payment expected on the 29 Nov , on the 18 Nov I was disconnected again . The story of trying to find help started and to this day NO one from price lock called me . So I called the call center and asked to cancel my contract gues what , it’s only price lock department that can cancel it but they can’t get hold of them .

How is all of this the customer ‘s fault ? Please cancel the contract .