1 reviews | Active since Apr 2018
DSTV PRICE KNOCK
I'm a DSTV customer. About a year ago i opted into DSTV Price lock, thinking the package name says it all. As long as i've been on Price lock the correct amount was never debited and now DSTV wants to say because of their mistake they will just debit the following month WHATEVER THEY FEEL, besides having to watch the same Programs all the time you also have to live up with the CONTACT CENTER making all the excuses and just talks a lot of ******* and make empty promises. if it was not for the sports channels and cartoons for my daughter i would have left DSTV long ago but as a customer i know that i need to pay and pay i will but you do not have the right as a company to make your own billing ways after a contract was agreed.
Dear Dean Saunders,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
Dear Dean Saunders,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
Dear Dean Saunders,
Our records indicate you are on the DStv Compact R549.00 Price Lock contract. Currently the account is up to date. On the 01.03.2018 only the amount of R430.00 was debited instead of the R549.00.
The debit order amount of R668.00 included the balance of R119.00, which is for installation and equipment. We confirm on the next billing cycle the correct amount will be deducted.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, kindly send an email to *** . We will send you a detailed customer financial transactional report for your Price Lock billing.
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
Dear Dean Saunders,
Our records indicate you are on the DStv Compact R549.00 Price Lock contract. Currently the account is up to date. On the 01.03.2018 only the amount of R430.00 was debited instead of the R549.00.
The debit order amount of R668.00 included the balance of R119.00, which is for installation and equipment. We confirm on the next billing cycle the correct amount will be deducted.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, kindly send an email to *** . We will send you a detailed customer financial transactional report for your Price Lock billing.
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,